Write at any time and include the basic information you are comfortable sharing.
Start a conversation
Send us a message.
Tell us briefly what is happening and what kind of help you are looking for. You do not need to prepare everything before getting in touch.
Message first
For your first contact, please use email or a WhatsApp text or voice note. We do not accept calls.
A human reply.We normally respond within two business days.
Contact options
Choose the easiest way to write.
Useful first details
What to include in your message.
Your medical situation
Diagnosis or main symptoms, how long the problem has been present and the help you are seeking.
Your preferences
Guangzhou, Chengdu or either city, plus timing and language needs.
Your contact details
Your name, country or region, email address and the best way to reply.
Do not send everything at once.
For first contact, share only what you are comfortable sharing. We will agree what records are needed and how to send them later. Read our Privacy Notice.
Languages
English is our primary language. Spanish is available. Other arrangements may be discussed depending on the case.
Emergency situations
This service is not monitored for emergencies. Contact your local emergency service or a licensed medical provider immediately.